RETURNS AND EXCHANGES

Not meant to be?

It's true that not everything is meant to be. But at least everything was worth a try.

BOOK AN ONLINE RETURN HERE

Need help with sizing?

Our Return Genies would be delighted to assist you in finding the right size. Simply fill out the form at the bottom of the page so our Genies can better assist you.

Return Guides

Here is a step-by-step guide to show you how to complete a return. If for any reason you get stuck, please reach out to our friendly Customer Service team who can swiftly help. Simply fill out the form below or email orders@infamousswim.com for assistance.

STEP 1

Enter your Order Number (from infamousswim.com.au)

Enter your Shipping Postcode or Email

Click on "Start a return" Button to proceed

STEP 2

Select the item/s you want to return/exchange

Items eligible for return are highlighted in white. Ineligible items are greyed out

Choose from an exchange or online Credit Voucher

STEP 3

Choose the reason for exchanging or returning

To continue, simple follow each of the next steps as prompted to complete the return process

RETURN POLICY

The REALLY Important Stuff

We want you to love your new swimwear! If your item is not quite right, we have the following returns policy in accordance with Australian Consumer Law.

WE OFFER EXCHANGE OR STORE CREDIT ON ALL FULL PRICED ITEMS.

We accept unworn swimwear and clothing bought from Infamous Swim in new condition (unworn, unwashed) within 14 days of purchase for exchange or a store credit. Items must have the tags and hygiene seal intact.

Please choose your items carefully as we do not offer refunds.

Once we receive and approve your returned items, we will issue you with a store credit or dispatch your exchanged item/s. The value of the store credit issued will be equal to the amount originally paid for the returned item minus a $10 admin & handling fee. If the item/s were purchased with a discount code, your store credit will be for the discounted price that you paid for the returned item/s, minus a $10 admin & handling fee.

For sanitary reasons, please try on all swimwear over underwear.

The shipping cost to return items is payable by the customer.

Please note all Clearance and Sale items are not eligible for a return or exchange.

Once we have received your package, your return will be processed within 10 business days from arrival at Infamous HQ.

If your order was paid entirely with store credit or gift card, the return will be processed and issued as a store credit, minus the $10 admin & handling fee.

You will be notified via email once your return has been processed.

Conditions

We do not offer refunds for change of mind or wrong size purchase.

Your return must be initiated within 14 days of delivery of your order. Your exchanged items will then be delivered to you within 10 business days of being approved. Item/s must be in original saleable condition (unworn, unwashed, no deodorant or makeup marks, with all tags and hygiene protection sticker attached). Return authorisation must be approved via email. The shipping cost to return is payable by the customer.

Infamous Swim reserves the right to deny a return if it does not meet the above conditions.

Faulty, Damaged or Incorrect Items 

While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at orders@infamousswim.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock. 

FAQs

Can I return Full Price Items?

You can return Full Price Items for an Exchange or Store Credit.

Can I return items purchased with a Discount Code?

You can return Items purchased with a Discount Code for an Exchange or Store Credit. Your store credit will be for the discounted price that you paid for the returned item/s, minus a $10 admin & handling fee.

Can I return Clearance or End of Season Final Sale Items?

Please choose Clearance and End of Season Final Sale items carefully as they are Non-returnable (even for store credit).

Issue with your order or item/s?

If you encounter an issue with an Infamous Swim item, our Customer Service Team is here to help! We are a small team so it may take up to 48 hours to come back to you, possibly longer during promotional or sale times, though we try to reply sooner.

Contact Our Return Genies

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